Frequently Asked Questions

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Review our responses to the FAQs below for more information about our company and services.

At Proclean Properties Inc., we have decades of combined experience in the steam cleaning industry, and we’re ready to put our expertise to work for you. Whether you’re a local homeowner or a busy commercial property manager, we have the tools and skills needed to keep your tile, grout, and/or carpet in pristine condition. Below, we’ve responded to some common questions about our company and services to help you determine if it’s time to give us a call.

What cleaning services do you offer?

Our team specializes in high-quality, specialty residential and commercial cleaning services, specifically: professional carpet cleaning, tile and grout cleaning, stripping and waxing. We can also provide upholstery cleaning services to keep your furniture looking clean and smelling fresh.

How can I get a cleaning estimate?

Simply give us a call or send us a text at (407) 278-8191 or complete the quick online form on our website. Our goal is to respond promptly with a clear, fair estimate based on the square footage of your property and the condition of your floors.

Is your business licensed and insured?
Yes, we’re fully licensed and insured to guarantee your peace of mind.
What does your "100% Satisfaction Guarantee" mean?

We are committed to earning each client’s satisfaction, and we stand behind the work we do. If you aren’t completely happy with the results of our services, we’ll return to make things right at no extra charge.

Do you offer specialty commercial cleaning services?

Yes, our team is equipped to offer both residential and commercial specialty cleaning solutions. We can provide commercial carpet cleaning, tile cleaning, stripping and waxing, and even upholstery cleaning services for offices, restaurants, retail stores, and other properties. We do NOT provide scheduled janitorial cleaning (like weekly office cleaning), but we can schedule regular visits to help keep your office or commercial space sparkling. For example, we offer bi-annual floor stripping and waxing services to many of our clients, planned around weekends or holidays when the space is closed.

Why should I choose your services rather than renting floor cleaning equipment?

Although it’s possible to rent a carpet cleaning machine or use consumer-grade steam cleaning equipment, these tools often aren’t powerful enough to provide the results you really want. For instance, some rental carpet cleaners don’t have enough suction power to remove all the water and soap from the fibers, leading to unpleasant textures and even mold. Because our equipment does the work, we don’t rely on harsh chemicals that can leave fumes or even cause irritation – especially if you have children or pets.

Our industrial-grade equipment ensures pristine results and faster drying times, letting you enjoy your space again in no time.

What carpet cleaning method do you use?

We specialize in hot water extraction methods to penetrate deep into the carpet fibers and loosen dirt, remove stubborn stains, and kill potentially harmful bacteria. This method is safe to use on virtually all types of carpets without causing damage.

How long will it take for my carpets to dry?
It generally takes around 4 to 8 hours to dry, but this can vary depending on the length of your carpet, the humidity levels in your space, and the airflow throughout your property.
Can you remove stubborn odors and stains from my carpets?
Yes, we offer specialized pet spot and odor treatments. Unlike standard cleaning methods, our advanced techniques are designed to neutralize smells at the source rather than simply masking them with perfume.
Do you use eco-friendly cleaning solutions?
Yes, we are committed to using eco-friendly and non-toxic cleaning methods that are safe to use in your home.
How often should I have my residential carpets professionally cleaned?

We recommend scheduling professional carpet cleaning services once a year to keep your home looking and smelling fresh. However, if you have an especially busy household, young children, or pets, you may benefit from more frequent cleaning services.

Why should I invest in professional tile and grout cleaning services?

Since grout is porous, it can easily attract and hold onto dirt, grime, and other contaminants over time. If not properly cleaned, this can make your grout look discolored and unappealing. Our professional grout cleaning technicians can carefully scrub the grout lines to gently remove contaminants without damaging the grout.

Can you clean the tile in my entranceway, bathroom, or kitchen?
Absolutely! We can clean tile floors throughout your home, including entryways, kitchens, tiled shower enclosures, or bathtubs. Wherever you have tile in your house, you can rely on us to restore it to its former glory.
What types of upholstered furniture can you clean?

We’re equipped to clean all types of upholstered items, including couches, recliners, dining chairs, mattresses, outdoor cushions, and other furniture you might have in your home or office. Before we start cleaning your upholstered items, we’ll carefully examine the fabric to make sure we use the best method to avoid damaging the material.

Do you clean area rugs as well as wall-to-wall carpet?
Yes, we can clean most types of synthetic and wool rugs during a typical carpet cleaning appointment. We offer odor removal and stain removal for a small but custom fee, depending on the condition of your carpet.
How can I help maintain my carpets between professional cleanings?
We recommend vacuuming at least twice a week with the correct vacuum head for the type of carpet you have. If you have a stain or mark, use a gentle cleaner after doing a patch test, and blot. Let air-dry, then perform a second round of spot cleaning as needed. Do not use harsh chemicals or bleach on carpet to avoid permanent damage.
How can I help maintain my tile between professional cleanings?
We recommend vacuuming at least twice a week and using a gentle cleaner for your tile surfaces. Don’t use harsh chemicals or bleach on sealed grout since they can reduce the effectiveness of the sealant.